Advanced Features

1. API Integration

Genesys AI offers REST and GraphQL APIs for:

• Integrating third-party systems.

• Extending agent functionality.

• Enabling external control over agent behavior.

2. Machine Learning Extensions

Enhance your agents with:

• Pre-trained models for sentiment analysis and intent recognition.

• Custom training pipelines for domain-specific tasks.

3. Security and Privacy

• End-to-end encryption for agent communication.

• Compliance with GDPR, CCPA, and other data protection regulations.

• Options for private deployment environments.